• Urban Bricks Pizza - The Rim

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  • White Veg-options
Lacto
Pizza
Italian
Fast food
Take-out
Non-veg

Serves meat, vegan options available. Franchise pizzeria offering build-your-own pizza. Has vegan cheese and offers salads. Open Mon-Thu 11:00am-10:00pm, Fri-Sat 11:00am-12:00am, Sun 11:00am-10:00pm.


Venue map for Urban Bricks Pizza - The Rim
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3 Reviews

First Review by MacGuru96

AprilZinkSellers

Points +45

Vegan
10 Feb 2023

Vegan cheese and pepperoni options

The crust was delicious. We had “the bad hunter” with vegan cheese and no Gorgonzola and we asked them add the vegan pepperoni. It was delicious.

Pros: Vegan cheese and pepperoni on request, Lots of veggie toppings, Vegan crust

snail.

Points +93

Vegan
15 Oct 2019

Probably won't go back

When we entered the restaurant, my boyfriend told the worker that he wanted a whole pizza with 1 topping, and then I went next and said I also wanted a whole pizza with 1 topping and the worker ignored my boyfriend and only made mine, so I had to order my boyfriend's food for him. The pizza maker was so quiet I had to keep asking him to speak again, and when I asked him to put the vegan cheese on the pizza he actually asked me which one was the vegan cheese... I made sure to talk to the other worker there for when I added on my boyfriends order, & while me & my boyfriend was telling this different worker what to put on the pizza the quiet worker had burned my pizza so bad it was unservable so he made another one and burnt the crust black in the new one too. A woman worker came into the restaurants front door in the middle of this, I'm assuming she was who was training them or something, and she began to cut the burnt crust off my pizza with the quiet worker, instead of making me a new proper pizza they cut the crust off when I was looking forward to crust. While they were doing that, the other worker had left my boyfriends pizza unattended and when I looked in the oven it was completely black & it burst into flames while me & my boyfriend just stared in shock. The worker who left it unattended got panicked & then the other two workers joked about it & so he had to make my boyfriend a new pizza. When our pizza was finally ready, the female worker asked my boyfriend if he wanted any sauce drizzle on top, my boyfriend asked for the garlic sauce drizzle & she gave him two condiment cups full of thousand island dressing. While my boyfriend was paying, the staff started apologizing because my boyfriend obviously had an angry look on his face & so the worker who caught my boyfriend's pizza on fire said I could just have the first burnt pizza that was supposed to be mine for free & I looked at the crispy chared pizza with a confused look which made the worker say nevermind. & then the female worker just handed us two cups and said we can have free fountain drinks for the hassle. Not only did they not cut the cost for burning everything, but they charged my pizza as a 2 topping pizza when it was only a 1 topping pizza. The workers also kept leaving the front unattended going to the back staff room for up to 5 mins at a time, when we were leaving & sitting in our car, a customer parked next to us & didn't end up going in because they thought it was closed.









Updated from previous review on 2019-10-15

Pros: Vegan cheese, vegan options

Cons: Bad customer service, Inexperienced staff, Over cooked / burnt food

MacGuru96

Points +115

Vegan
16 Jul 2017

Terrible.

Disclaimer: I last ate here about a year ago, so things may have changed; I just saw it whilst browsing and wanted to give my fellow veg friends my experience.

The guy that made my pizza had just finished sticking his hands in meats and cheeses and immediately proceeded to make my vegan pizza as well. Also, he was not wearing gloves for half of the process. I was disgusted, to say the least, but since the no-gloves thing seemed pretty prevalent amongst the other employees too I didn't bother asking for it to be remade.

Gross place with terrible sanitary standards.




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