I don't know how the retail store compares to the customer service and judgement of the corporate staff, but this is no way to run a company. A long story short, no responsibility was taken for an obvious mis-sizing of shoes (2 sizes too big!!! I based it off of the sizing charts provided as well as a pair of boots I already own that fit precisely) and customer service was extremely unhelpful in trying to help with shipping costs for an already very expensive replacement shoe. I ended up contacting Moo shoes in New York (they carry the brand as well as several other vegan brands), they were extremely helpful and managed to work something out for me. Buy your shoes from them instead!!!!

I am sorry to say that after shopping at Veg Shoes for over 15 years I am telling you that the shoes are very poor quality, very expensive and the owner appears completely indifferent (and always unavailable) to my kind and supportive comments. In the last 2 years I have had to twice return boots within one month of very light use because the sole had worn off completely: £90 each time. I have stopped buying black tennis shoes as they wear out within 8 weeks. By the way I am hardly heavy: around 140 pounds. The belts are in tatters within weeks and they carry on stocking the same line year after year. You will get your money back . But the staff who seem to be in a permanent dream distracted state and any efforts to get them to change their practice meets with blind dazed eyes. I have many times tried to speak to the owner - who used to have his cute 'founding story' on his leaflets. It's a rip off - selling shoddy goods and trading on an 'ethical' platform. Don't buy here until they change their ways.