On 7/26/23 I placed an order through Grubhub that included three tacos all with specific instructions regarding additions/removals of ingredients I wanted and I ordered a children’s burrito without beans and and rice. My entire order was wrong! Beans and rice in my burrito, no crema fresca on tacos, salsa and pico de gallo not removed- just a complete disaster. I reached out to GrubHub and apparently GrubHub/Seamless imposes a limit on how many refund/credits a member is allowed. How is it the members fault & why do members have to suffer the consequences of the incompetence of their drivers & restaurants & REPEATED mistakes! No biggie, right- I’ll just reach out to the restaurant and have them make this right? WRONG! Reached out that same day, explained the situation and a manager I spoke with said, “no problem, we’ll issue you a refund.” Eight days go by so today I decided to go to Rico Rico Vegano in person as I still haven’t gotten my refund to which I spoke with the owner Ricardo on the phone and he not only refused to make good on the refund I was initially promised, he was a surly, indignant, crass individual refusing to accept responsibility and then had the nerve to say he’d have my review removed from yelp should I submit this review detailing my experience. I would not in good faith recommend this restaurant as not only was the customer service by management deplorable the little pieces of mushrooms I picked out of my orders lacked any authenticity and flavor to ever be considered worthwhile.