I had a 12 hour layover in London, I was excited about finding a vegetarian restaurant near the British museum. I located World Food Cafe through Happy Cow and it was a bad experience. The server was unhelpful and unfriendly (later, much to my surprise, I learned she was the owner), I asked her for recommendations since it was my first time in this establishment, she was in no mood to suggest anything. I sat at the bar overlooking the kitchen, one of the prepares was constantly blowing her nose into a tissue then handling food with her unwashed hands, she definitely had a cold. I observed my server cut a pie, lick her fingers then cut more pie... and so on, she might as well been licking the entire dish. My food was brought to me and set down abeam the empty seat next to me, it didn't make sense but my server was oblivious to most things around her. The food did not taste good and I was never asked how I was doing, I actually was ignored the whole time... and I was the only customer in the restaurant! I signaled my server to pay by waving my credit card, she would not take it unless I stood directly in front of the cash register even though I was only sitting a few feet away. My bill was 9.90, she refused to take my credit card because the bill was less than 10. It was an all around bad experience and my excitement of being in London for the day quickly evaporated.

On a previous occasion I had had a very nice chocolate cake, so was looking forward to my meal. However, one of my group got served before me despite arriving later. I later discovered that this was because he had been given my main course! I was served with his main course, which was tasteless. By the time I realized this it would have been too late to get a replacement. I told the waiter, who did nothing. When I got the bill I asked that this mistake be taken into account in what I was charged. The waiter said he was unable to help me. I asked to see the manager, but was told by the waiter that I would have to go to him. When I calmly and politely explained the situation to the manager he interrupted me, refused to listen, talked over me and told me that I should have noticed that there were no beans on my plate. He was very agitated, angry and rude. I would certainly not recommend this restaurant to anyone. If you are vegan the available options are very limited and this no longer includes the chocolate cake. The meal came to nearly £20 for 2 mediocre courses and a drink, so is also very poor value. There are lots of vegetarian eateries in the area that understand the concept of customer care, so don't waste your money here.