Final bill showing all surcharges. at Moonwalker in Chicago
Menu (with pricing that doesn't indicate that they charge more for vegan options) at Moonwalker in Chicago

  • Moonwalker
    (1)
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  • Coffee-tea Coffee & Tea
Lacto
Ovo
Take-out
Gluten-free
Honey
Breakfast

Coffee shop with clearly labeled sweet and savory vegan and gluten-free offerings. Choices include salads, bowls, breakfast sandwich, and empanadas. Open Wed-Fri 6:00am-3:00pm, Sat 8:00am-3:00pm, Sun 8:00am-2:00pm. Closed Mon & Tue.

Venue map for Moonwalker
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1 Review

First Review by nyyanks224

Avatar nyyanks224

nyyanks224

Points +628

Vegan
15 Oct 2024

Deceptive Pricing, Unposted Surcharges for Vegan Items

This was the first place I stopped when I arrived in Chicago; I came because I saw on Happy Cow that they had vegan items. The food was good, the staff is warm, and the atmosphere is nice.

Unfortunately, I feel compelled to give a 3-star review versus a 5-star because of their pricing. They upcharge for vegan items, which is not listed on their menu. They also apply a surcharge to the entire bill, which is stated on a sign near the register, but doesn't stipulate how much. Apparently it's a percentage of the total bill. Then, they ask for a tip on top of all of that even though it's not table service.

The net result is that I paid $30 for a sandwich and two baked goods, at least $9 more than I expected to spend.

As a small business owner myself, I understand that the costs of doing business have gone up. But the lack of transparency about their pricing (and quite frankly, the fact that there's a unposted surcharge for being vegan feels deceitful). Build ALL of the costs of doing business into your pricing; don't add a ton of surcharges to the final bill. You are effectively raising your prices by adding surcharges the difference to the end consumer is that they don't know what their bill will be.

The result is this: I will never come back here and I certainly can't recommend that anyone else go here. This was - by far - one of the more expensive places I went when I was in Chicago, and I definitely didn't expect it to be when I looked it up and when I walked in and saw their menu.

Pros: Welcoming and warm staff

Cons: Surcharges added to the final bill

Menu (with pricing that doesn't indicate that they charge more for vegan options) at Moonwalker in Chicago

Final bill showing all surcharges. at Moonwalker in Chicago

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