They upcharge vegetarian or religious substitutions (like tofu for chicken) on the lunch menu and perhaps other "special" menus. I know it's not due to ingredient cost, since they don't upcharge for this substitution on the normal menu. The staff also didn't seem to care about how this policy makes it seem like Lulu's doesn't value its vegetarian and religious minority customers. They did not empathize or problem solve. It's a shame, because I really like the food, but I also like to be treated fairly.

Also, separately, they cannot for the life of them consistently make decent bubble tea. Perhaps 20% of the time they get it right and the rest of the time the pearls are really unpleasant.

Had high expectations from friend’s recommendations but I think I got food poisoning