2 Filtered Reviews of El Maderal
The reviews below were either questionable or violated our site terms. They therefore are not factored into this business's overall star rating.
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terrible customer service
It's really too bad bc this place was ok before (though overpriced for what they serve). Whomever they hired recently (or maybe she was there before? Who knows) to answer the phone and take reservations will make this place plummet to the ground if she remains working there. What a terribly rude woman, nonexistent customer service skills and sounds like she's actually actively trying to kill the business. My hubby and I had a wedding anniversary reservation there and decided not to go after the horrible treatment we received on the phone. Hopefully they'll let this person go bc it's unacceptable but we have met the owner and he's actually quite nice!
LynneG
Shocked to hear it - less than a year ago our experience, both on the phone and in the restaurant, was fabulous. Hope we can chalk this up to one woman's bad day!
PrincessV
Points +13
Disappointing - Edit
Read moreThe food is nothing special since they have changed cook (Although in their facebook they continue to publicize the name of the former cook!!).
The dishes are bland and prepared without any love. The service is slow and neither they can explain you how the food is made!
The staff argued with each other and was unhelpful and uneducated with us, if you ask something, it is as if you was annoying them! Incredible!! It's a pity... the food has no comparison with what they served when newly opened,
The last time we went, we found it a fraud for the costumers.
We went many times at the beginning but will not be back.
Pros: nice place, small, beer
Cons: dedicate to other things, choose a more educated staff, find a good cook
Guest