1 Filtered Review of Dark Arts Coffee Academy

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happytummiesbrisbane

Points +16

Vegan
08 Oct 2017

Mum Went Hungry

I had such high hopes for this place. Inspired interior, unique aesthetic, and enticing vegan/gf options. I was so incredibly let down. Earlier in the day, a vegan friend of mine ordered a soy latte and was made sick by the dairy milk and heapings of sugar added to his order.

Later that evening, excited by a generous and exciting selection of vegan and gluten free options, we decided to head there for dinner. The waiting staff were attentive. My mother ordered the "chef's special" seafood, which (and perhaps I didn't get the joke), was all imported canned fish. When the first of our 5 meals arrived, hard plastic was found in the pizza, and we received an apology and offer of a free drink. When the second lot of meals arrived, the first were well tucked into already. The pizza we received was presumed vegan when ordering as the menu description listed only vegan ingredients, and did not specify that it was a cheese-topped pizza. I passed it onto another attendee. We received the wrong salad (a vegan one was ordered and we received chorizo), and I had to bring this to the main counter to have amended. We were still waiting for my mother's order as the other meals were finished, so I decided to cancel it. Upon advising this, I learned her order hadn't been recorded at all.

One of the staff offered to prepare her canned sardine meal for her then (all other meals were finished), on the house, and feeling embarrassed and put on the spot she quietly smiled an agreement. She didn't understand her order hadn't been taken in the first place, and thought it was just being served now. I approached the counter a second time to cancel it. Otherwise, the wait staff were conspicuously avoiding us at this point.

We still paid the full price of nearly $90 for the experience and my mother, the most excited for the meal, left hungry.

I would like to make a special mention however, of the bartender with the long hair donning the Led Zeppelin shirt, who listened attentively, and goodnaturedly acknowledged my disheartedness on both occasions I explained the situation.

Pros: Vibrant aesthetic / themed decor, Live music, Gluten free options

Cons: Disorganised staff, Disjointed food delivery, Lack of concern for attendee expense & experience