I sent the below email to the owner & all I was offered was excuses & 2 free classic old skool cinnamon rolls on my next visit. Clearly that won't be happening as I plan on not returning. I recommend not going here or placing a curbside pickup order unless you plan on waiting an hour & want to be disappointed.

I'm writing due to a poor experience with your store on 3/27/2021 in regards to a curbside pickup order. l placed my order online at 6:58pm & selected the pick up time to be as soon as possible, to which the pickup email stated my order would be ready after 7:25pm. I arrived to the store at 7:28pm & placed a call to the store to let them know I arrived. The employee I spoke to said my order would be ready in 5-7 minutes because, "they were still working on my rolls." I found this to be really surprising considering I placed my order 30 minutes ago, my order only contained 6 rolls, & the pickup email stated my order would be ready at 7:25pm. As a waited in my vehicle, the 7 extra minutes passed that the employee stated they needed to complete my order, then another 10. I finally decided to Google this specific store while I waited in my vehicle to read the reviews to see what the heck was going on & to see if any others have experienced this. Unfortunately, I wasn't alone, & my order arrived 26 minutes after it was scheduled to be ready. I immediately asked the employee if a manager was available to speak to, & she stated there wasn't & that I could email the owner. I then expressed to her my concerns & was told, "we get really busy on Saturdays & like to ice the rolls fresh when customers arrive." To say I am extremely disappointed & dissatisfied is an understatement. I have attached photos of the melted mess of cinnamon rolls I received and my receipt. I would like a full refund & do not plan on coming back seeing as this is a repetitive issue that the store was made aware of via the reviews I read & were responded to from 8+ months ago. Seeing as this issue hasn't been rectified exemplifies the lack of value your store has for its customers & a poor business model to continue & follow.

Updated from previous review on 2021-03-30