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  • Never again!

I’ve been coming to Tassili’s since 2013 back when there was no line as no one knew about them…back when Ma Tassili came out to greet people. It takes 40 minutes for me to drive here but the food was so good that I always considered it a way to treat myself. Now that everyone knows about this place, ordering online is necessary to avoid the line. My Grubhub order was supposed to be ready at 11:15am and I arrived at 11:20am. My food wasn’t ready because they were remodeling. I was told to wait 10-15 minutes. After 20 minutes I was told my order was being expedited. 35 minutes later I still had no food. I went to the counter and asked for a refund prompting the attendant to disappear into the back. I called Grubhub to cancel. 10 minutes later, while I’m still on the phone with Grubhub, my food is brought out. When I don’t take it, I’m asked, “Don’t you want it?” Of course I did as I’m sure it was delicious. But customer service should still mean something. At no point did anyone apologize for the inconvenience or offer me $5 off my next order or one of their crazy expensive smoothies for free. Grubhub cancelled my order and I left. I will never return. Original Review from 2013: At first I was unsure about this place. It is on the other side of town from me and just far out of the way. I was unsure about the street parking too. It's a yellow house across the street from Wren's Nest - enter the middle door on the first floor. When I walked in, no one was available to help me. I almost left but a nice gentleman came out at the last second to explain how things work there. I got a sample of everything that was available. It was all delicious but I'll return for more spicy kale. I don't even like kale but whatever they do to it works! Updated from previous review on 2013-12-30


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