• 3
• Terrible mistakes in service, excellent food

Like everybody else, we had 5 star experience until dessert. Food was absolute heaven, as it is in this place, and service is really good too but unfortunately everything didn't go we when we wanted dessert. We ordered cakes from where they were and when the waitress brought them to us we sais we'd like two coffees with soy whipped cream and the lady said sure and told it to a collegue standing nearby. We waited for 15 minutes and finally asked the waiter for whom the cake lady had talked if we're getting the coffees. He had no idea he was supposed to get us those coffees. After a while he comes back with one cappucino and we said we ordered two. After a little bit more waiting he came back with one more - but either of them wasn't with whipped cream. We were so frustrated but after all waiting we were in hurry and didn't have time to start wait for new ones. And the same happened previous day in their second location where we ordered 2 same dishes from the daily menu using very clear English and got instead a pasta from à la carte. I don't know if the staff has problems with understanding or where is the problem but its kinda sad and frustrating that you don't know what you get and if you get it at all :(