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Lucía.
I have to agree with the owner. And it is her right to defend herself and speak out her truth. If you look for more seating options, go to a restaurant. If you look for more greens/spice order something else. If you want soy protein to be as you know it, stick to dishes that come out exactly as you are used to them. As long as you have been treated kind by a fully vegan venue owner and there was nothing really wrong with a dish, in my opinion it is not very fair nor kind to give two stars.