Report a review comment

user picture
Chiqui Mabanta

First of all, sorry for the delayed response. I saw this review just recently and had a talk with the staff. The waitress has apologized and said it will never happen again. She said she was very tired but still not an excuse for bad service. Sorry you were disappointed with the food. It really must have been a bad day because the dumplings are one of the most popular (and delicious) starters at the cafe. The Kare-Kare too, although maybe it is more a Filipino thing. I've asked the foreigners though, what they think of it and they say they really like it but thanks for reminding that maybe the vegetables were overcooked. I've reminded the kitchen to keep it crunchy. So sorry it wasn't a great experience for you. I've spoken to many people who've told me it was the best restaurant in their entire holidays and many just keep coming back which is why it is disappointing to hear that this happened. Thank you for the feedback though -- it helps us keep striving to make things better. If you are back one day, let us treat you to a nice meal. Thanks again. Chiqui (owner)


Why are you reporting this review comment?