Hello Kesia! First of all, sorry for this really delayed response. Didn't see this until now! And a huge apology for the disappointing service. I hate that! (bad service and feeling unwelcome) Will have a huge discussion with the staff, even if this happened a while back. Thank you for the feedback! Hoping they will realize the effect they have on customers. They do get a lot of positive feedback from others though and unfortunately, you were there on a bad day. I know there shouldn't be bad days. Will forward your message and discuss (and yes, I should check on Happy Cow more often!) Again, thank you for the constructive feedback. Glad you liked the place and food anyway! Sincerely, Chiqui (the owner) If you are still around, hoping you can come around for a meal :-)