Dear KeelyEvilpea I'm terribly sorry you didn't have a positive experience at Ms. Cupcake. We are indeed a very small shop and in a less than 'polished' part of London. However, I am really sad to hear that you didn't receive the kind of customer service you were hoping to have. It would be really helpful for us as a company if you could email us directly with any feedback you have about ways we could improve our service. We take customer service very seriously at Ms. Cupcake and we've obviously let you down and I feel horrible about that. Please get in touch at info@mscupcake.co.uk and hopefully you will give us another chance in the future. All the best Ms. Cupcake