Hi Larry, My name is Dana, I'm one of the workers at the cafe. Firstly, I wanted to apologize to you for your less than satisfactory experience at our cafe. Our goal is to do the best we can to make sure that everyone who comes here has a good experience, enjoys the food and leaves feeling like they've done something good for both themselves and the planet and/or animals. Being fairly new, we're still working out some of the kinks. Concerning the use of microwaves; we have a tiny kitchen with very limited cooking space. We would prefer to use the microwaves as little as possible, but at times that can prove difficult. Due to negative feedback concerning the use of the microwaves, we have added several menu items that can quickly be prepared without using them (via grill, oven or pan). We'd be happy to hear any more feedback or suggestions that you might have; and again, we apologize for the bad experience you've had! Thanks, Dana