Interesting to read your review. I had a similar encounter. I'm in from out of town so this was my first experience with Madeline Bistro. I called to make reservations and rec'd a msg that says, "If you'd like to make reservations, pls leave your name, # and requested date and time and we'll get back to you." 24 hrs passed and they didn't get back to me. In my msg, I left my name & said my phone # twice. I requested a time then said if that time is not available we'll take any time they have open. In other words, it is not possible that they didn't get back to me b/c they didn't catch my # or b/c they were unable to accommodate my request. It was not a good first impression. I called back later when the restaurant was open and a friendly staff member easily made me a reservation. Long story short, Madeline Bistro, if u can't return ppl's calls it's best not even to offer the "leave a message" option. Better yet, what about using opentable.com to accept reservations?