1 Filtered Review of Fino Restaurant and Catering

The reviews below were either questionable or violated our site terms. They therefore are not factored into this business's overall star rating.

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wallace553

Points +16

Vegan
27 Sep 2017

Im vegan and they gave me fish!!!!!!

IF YOU ARE VEGAN, DON'T GO HERE!!!!! A couple of weeks ago I was traveling and decided to stop and eat here. First, I should add that it took us nearly 1 hour and 20 minutes to get there from downtown Dallas. We got there an hour before they closed and the first thing that I noticed, was that there was not even a single soul inside. Which was weird considering the rating they have. Anyways, we walk up to the blonde woman behind the counter and I asked her, if any of the burgers were vegan. She gave me a "vegan menu" while explaining that they triple check that everything on that menu is vegan. I ordered to go the vegan chicken burger because its was the only vegan burger. They took around 20 minutes to make a single burger and they were three of them. The blonde woman, another guy in his twenties and a mexican looking guy.

Once we got back to the hotel, I took the first bite and BAM!! f***** fish. It was FISH!!! I grabbed my phone and call the freaking restaurant. First call and nothing, so I called again. The blonde woman answered. I explained her what they gave me and she contradicted herself. She first said that they don't sell fish (which is a lie, if you look at the menu) and then she said that the fish is cook separately from everything else. She kept denying it was fish. In the menu they don't list any vegan fish. So it was real fish. But how did said the fish got there?
I got sick. I don't know if any of you have gotten sick while traveling, its completely misery.
But wait, after all of this happened. I did a little research and it turns out that there is a very similar review on yelp, to mine. Im extremely disgusted with all of them and the restaurant itself. They should either get fired or close the restaurant all together.

Cons: everything

GarySeven

25 Mar 2021

I think it is pretty easy to locate what is vegetarian and what is vegan here. But the rewards points they promise, they do not honor them. They claim they do, but when you redeem them at the register, it says redeemed and they give you no discount for them. So I now considered them officially off my list forever. Go somewhere else.