• 2
• No Customer Service!

I was really looking forward to coming here as I had just moved to Rosebud and being a vegan was excited a new all vegan cafe was opening up. I'm not sure if my expectations where too high but the experience was a let down. My partner and I walked in and stood around for a few mintues waiting for someone to welcome us and tell us weather we just sit or order at the counter. No one acknowledged us so we just sat down at a table. Waited around 5-7 mintues and still no one had acknowledged us. Saw someone else grab a menu up at the counter so went to grab some and sit back down. At least 3 different staff members walked past us and no one said hello or anything. We realised we must order at the counter but we already felt uncomfortable being there as we felt unwelcome or that they didn't care. It was not busy so they were not flat out. My partner wanted to leave but I was keen to try the food so convinced him to stay. Both ordered a smashed avo, he had the one with feta and myself with corn. Food was tasty. I'm not one who is fussy about food but it wasn't anything exciting. Wasn't worth the uncomfortable experience and 25 mintue wait. I am in no way a picky person when it comes to eating out but I was really let down by this place. As we got up to leave a woman came over to clear the plates and was friendly and asked about the meal and how our day was but unfortunately it was too little too late. She was the only staff member who interacted with us and that was as we were leaving. We have both moved recently from the Thornbury/Preston area so I'm not sure if we were always spoilt with exceptional cafe experience and amazing customer service, but Wombat was so disappointing that I'm not sure I will return. All staff looked like they didn't care about customers and that customer service was not a priority. Infact most times they were just laughing and talking amoungst themselves. I hope the service really picks up as it's a beautiful cafe and a waste to not have a friendly, inviting atmosphere.