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- 3
- Many wrinkles to iron out
I like the concept and menu, but the service was really lacking. We came in around happy hour and waited more than 5 minutes at the host stand before anyone came to greet us. The restaurant was half empty, and servers, hosts, and bartenders were milling around the whole time, but no one thought to seat us (or even acknowledge our existence). We finally got seated outside, but we sat for ten minutes with one drink menu and one food menu before the waitress came to take our drink orders. Unsurprisingly, we weren't ready to order, as our party of eight had trouble using a single set of menus. The waitress apologized and said she would be right back with more menus. Unfortunately, that took another 15 minutes (no exaggeration!), so by that time we were able to cobble together our orders. The food also came out slowly and staggered. Everyone had scarfed down their appetizers and entrees before my sister even received her meal. I think we even got a second round of buffalo cauliflower wings before she got to dig in. I don't want to be too harsh on our server (perhaps she's new). Plus, it wasn't just her - the entire service experience fell short for us. I really wanted to like this place, but I'm quite discouraged and disappointed. They definitely have some wrinkles to iron out. I might give them another try if I'm feeling adventurous and have a lot of time on my hands. After all, the food was actually pretty good when we finally got it.