• 2
• Disappointing

I went into this place with really high hopes, but left disappointed. I was expecting Nami to be an awesome vegan bakery that also offered soft serve. However, upon entering the place I quickly realized they are trying to do too much. They have a separate (large) coffee menu, a large tsoynami (vegan blizzard) menu, a medium-sized bakery section, and several vegan candies made by outside companies (e.g. Theo peanut butter cups!). I was a bit disappointed by the bakery selection. There were several choices for baked goods, but most were standard cookies, cakes, and cupcakes. I used to love Butterfingers and still love chick-o-sticks, so I placed an order for the daily special Butterfinger tsoynami and several baked goods. I paid and was told to wait until my name was called. I was a bit surprised that the cashier didn't make any attempt to give me the bakery items (which were sitting right there in the case next to the register), but I thought okay, maybe they want everything to come out at once. After a long wait of about 15 minutes, I hear my name called. I come to the register and only see the baked goods sitting there (again, these had no special preparation other than taking them out from behind the counter and placing them in containers). I asked the cashier where the tsoynami was, she said it wasn't ready yet and it would be ready in a few minutes. I reluctantly went back to waiting. 10 minutes after that, the tsoynami is finally ready. I can't figure out why it took so long as it's basically just a swirl of soft serve with some toppings sprinkled throughout. I bite into it and - blech! The vanilla soy ice cream is among the worst vegan ice cream I've ever tasted. It's extremely watery, and chock full of ice shards, with none of the rich and creamy taste I expected. Putting that aside, the dessert is just horrible. Since it was supposed to taste like a butterfinger I expected it to be loaded with chick-o-sticks, but there's probably only about 1 tbsp of chick-o-stick powder in the whole 16 oz cup. To that these guys added loads of awful, artificial-tasting Torani toffee syrup, and a huge amount of chocolate chips that turned rock-hard and tasteless in the cold ice cream. The baked goods were at least edible, but they were chock full of sugar and fat (the icing on my cupcake was super-dense and larger than the cupcake itself!) without really having the taste to make it worthwhile. In summary, poor service and food quality. Avoid.