• 3
• Management?

I am an avid HappyCow user and almost always have positive things to say about vegan and vegan friendly restaurants and I have to start by saying I love Doomie's for the comforting food they produce. What is in question here is management. First off, HappyCow recommends users with unhappy experiences to contact the owner directly. I have had a few negative experiences here but never so bad to write about. So, with that in mind, I searched for an owner or manager contact email or number. None to be found. Maybe there isn't a manager? Maybe the owner just doesn't come in to see how the restaurant is doing? Regardless, each time I go in, the servers never know what is going on and there are always new servers. Which, coming from a restaurant background, tells me that the management is the issue. We ordered food from here for pickup an hour before we actually arrived assuming they were busy on a Friday night. They were busy, as expected, but when we arrived an hour after we ordered by phone to pick up, the food wasn't even started by the cooks. We waited an extra 30 minutes for the food to be ready and meanwhile the one (1) server that was working was running around the restaurant trying to get everyone's orders in as well as answering the phone, packing up take out orders, dealing with the cash register, and serving all the tables in the restaurant which were all full. To have 1 server scheduled on a Friday night is ridiculous and impossible for one person to do anyway. The servers work so hard and even tonight while dealing with the full restaurant, phone orders, chefs, and walk-ins, I watched 4 customers put $0.00 on each of their tip entries for the one server working after she split their bill four ways for them. This is unacceptable and the reason this is part of my issue is because of what I see as poor management. No one was there to help the server. No one was there to help with massive phone orders and no one was there to guide the chefs in their duties. This place has great food. No doubt about it. Our food was poorly made tonight, that is unfortunate for us, but management needs to take control of what is going on. Doomie's is a great spot for a lot of people and a beacon for a lot of us vegans. Don't let it become a memory of what could have been.