• 2
• terrible service

We have been here several times and there is always a wait, even with a reservation. The hostess is not very welcoming or engaging. It usually is a 30-45 min wait for a table. However many of the tables are community seating so you will likely be eating with strangers. After the long wait, service is usually helpful and quick. I suspect this is to get people out faster and have a higher turnover rate. The food is good. Being able to have real vegan Mexican food is great. We really like the chipotle papas (a little on the spicy side) and the enchiladas. The flan was a little weird it tasted almost boozy with a strange texture. We wish that next time if we decide to come back the hostess will be more welcoming, maybe at this point, there should be two to be able to provide better service. Update: 5/31/17 Sat at the bar and got ZERO service. We got in at 9:30 right on time for our reservation. The hostess couldn't find it and said "she didn't know how to work the app" to find our reservation. Luckily by this time, there was no wait. We sat at the bar and had to stop the staff for EVERYTHING to order a drink, to order our food, to get a Togo box and our check. We got pozole, it looked like it was just over salsa it was so bland. We also got the enchiladas, ehh. The most frustrating of our visit was about our app. We ordered the papas, normally when we order it we ask for just A LITTLE bit extra sauce because otherwise they are so dry. We have done this several times, it has never been an issue. Today I forgot and of course our sever was no where to be found. So when we got the order I asked about it. The girl bringing us the papas told us it would be extra, I was confused but said sure no problem. We got the bill and it was an extra 4.50$ for a tiny 1 oz container of "cheese"!!!!!!! 4.50$!!!! I asked our server about it and she said we should have asked her about it she would have been able to ask them to put a little extra on but "that's the price" literally wtf. I have been to so many vegan places; dozens, normally the charge is no more than 2$. This added into the absent service was an awful experience. I would rate it one star if I could. We won't be back. I also think it is worth mentioning I recently discovered the owners also own a ranch/farm where they raise animals for slaughter. So I'm not sure we can really still categorize this as vegan. I'm sure it won't be long before they start putting their poor sweet cows on people's plates in madre.