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- Quality Down...
Have been a faithful fan of this chain for the last five years - eating mostly out of the Santana Row location, but switched to the Westgate one since it is more convenient for parking. Ate here last night after a gap of more than 6 months and was shocked at how the quality of some of the menu items had deteriorated- the crispy cauliflower that used to be a delicious golden bite had transformed into a soggy brown underfried but smoky disaster (even after the staff had replaced it), and the grilled cheese tasted old and rancid. Some of the items continue to be standouts - the buffalo chicken, the recent Masala Bowl were excellent. Please fix what is broken to retain a loyal customer.