• 2
• Customer service has deteriorated

We have been going to Darbster since it opened whenever we are at our vacation home in West Palm Beach and I am always bringing our non-vegan guests as well. We were incredibly disappointed last weekend at brunch with the manager who was very inhospitable and unaccommodating. We had my non-vegan sister and mother-in-law with us for the first time and were a total of 7. She refused to seat us at the tables we requested insinuating that we were not important enough because we were a group of 7 instead of the 10 she could seat there. The restaurant was empty and throughout our entire meal, the restaurant remained that way until we were done. She ended up seating two people at each the two tables we had requested for a total of 4 people at the tables she was saving for 10. No party of 10 ever showed up. Had her demeanor been more personable it probably would have been fine, but she was so rude about it, I was ready to walk out for the first time ever at Darbster. On that day, despite the restaurant being empty, our food took 45 minutes to come and my MIL's meal never came until the rest of us were finished with no explanation or apology from the manager (who never came by our table throughout the entire meal), however it was on our bill. I was also disappointed with the quality of some of the food changes they have made. The tempeh bacon used to be thick and almost carmalized. Now it is thin, limp and without flavour. I can do better at home. They used to bring you loose tea in a little silver ball so you could adjust the strength yourself and get more water, (it was also served on an attractive tray with coconut milk and sugar options) now it is just a cup of way too strong tea with some stray leaves floating in it. Not very attractive. The rest of the food was good as usual but I am seriously turned off. When I spend my hard earned money and bring family and friends to introduce them to vegan eating, I expect to have a pleasant experience.