• 2
• Awful management and way to deal with costumers

I went to this restaurant a few weeks ago for a dessert and a coffee. As soon as we got in I told the waiter we only wanted to have dessert and he told us to go upstairs. We went up one floor and the next waiter told us to go up one more floor. We did and stood next to a counter with many other waiters and tried to place our order. Only after 5-10 minutes someone talked to us. I asked the lady which desserts were vegan and she said "all of them". I asked if she was sure as some cakes only had a "gluten free" tag and missed a "vegan" tag. She confirmed they were all vegan, but as soon as another waiter overheard us she intervened and said not all of them were vegan. The other lady apologized and it would have been fine since we all make mistakes, if it wasn't for what happened next. After we placed our order and received the desserts I noticed my cake slice was very tiny comparing to my friends' non-vegan slices, something I would refer as soon as I went to pay. When we finally went to pay the waiter charged me 5 euros for a cake slice that was listed as 3.5 euros. I asked what was all that about and he answered that the cake was new and the correct price was not yet listed. I complained that they could not charge me for something not listed and that the cake slice was also incredibly tiny. He only replied "yes. yes. yes" all the time, clearly wanting me to go away and not even apologizing for the situation. Someone who appeared to be the manager overheard us, apologized to me and told the waiter I was correct and they could not charge me for a price not listed, and he gave me back my 1.5 euros change. It's a shame this situation happened, as this place had potential to be an amazing place to eat. I'm giving 2 whole stars instead of 1 only because the tiny cake slice tasted good.