• 4
• Great food but...

I'm so glad a place like this exists and especially in Japan. My experience here was a little mixed. I had the taco rice, which I've always wanted to try but can't due to lactose intolerance so I'm glad I found a vegan version. The absolute star of the show as of course the desert plate. The fruit and seed muffin, chocolate brownie cake with soy milk cream and chopped (dried cherries or cranberries I'm not sure) was absolutely amazing. Loved it. Having said that the reason I only give it four stars instead of five is their lack of initiative with service and attention to customers. Two things I hate most in hospitality is lack of customer service and too much customer service. It's about balance guys... Anyway, I found myself having to yell out "sumimasen!" to grab the waitress's attention as she was often in the back of the kitchen. When I did place my order I ordered the desert plate at the same time as my main meal. I finished my main meal and then sat there playing with my phone for a good 15mins or more before I began to wonder what was happening with the desert plate. I then figured I had to ask for it when I wanted it. I found this odd. I'm not overly familiar with Japanese restaurant dining but I think it's strange and almost uninviting for the front of house to be unattended. The staff were however, polite when serving customers. I think if they could improve customer service and always having someone at the front of house to greet customers even during quieter times (which is when I went), the customer's overall experience could be improved. That's my two cents on the matter. Still highly recommend this place as a vegan.