Thank you for taking the time to share your feedback. I’m sorry to hear that your visit didn’t quite hit the spot for you, especially as you chose to give us another try. Just to offer a bit of insight into how we operate: We’re a small vegetarian café with a mission to reduce packaging and food waste. While we do aim to keep our vegan range as extensive as possible, our menu is intentionally compact so we can cook everything fresh and keep food waste to a minimum. Saturdays can be particularly busy, so we do occasionally run out of certain soups or cakes - it’s never ideal, but reducing waste is a key part of our mission. Regarding the plant milk charge, I completely understand your disappointment. Alternative milks are significantly more expensive for us to buy in than whole milk, and adding a small charge helps us keep our overall menu prices fair for everyone. We’re proud to be one of the more reasonably priced cafés in the area, and this approach helps us stay accessible for all of our customers. On the topic of milk: the refill fridge you saw is actually part of our zero-waste shop. It allows our customers to top up their milk in reusable bottles rather than buying single-use containers - the aim there isn’t to encourage dairy, but rather to offer a lower-waste option for those who already buy it. We tried a similar approach to reduce the packaging of oat milk, by offering oat milk powder in the store, but sadly it didn’t prove popular. We truly appreciate you highlighting what you enjoyed as well as what didn’t work for you. Feedback like this helps us keep improving while staying true to what The Highland Weigh is all about. Thanks for visiting us, and I do hope we can welcome you back again. Best wishes, Sean