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Hi Kseniya, I came across your review on HappyCow while searching for our brand name today, and would like to clarify a few things from the perspective of the owner of HATSIM. As previously discussed in our message, we were misled by a product from Rich’s labeled as “non-dairy” and “plant-based,” which we later found out may still contain casein. I myself was unaware and became a victim of that misleading labeling. Once we realized the issue, we immediately stopped using that product and replaced it with our own house-made, 100% vegan and soy-free alternative. Additionally, we want to reaffirm that none of our jelly or boba toppings have ever contained gelatin, beeswax, or carmine. We understand how important ingredient transparency is, and we have always taken that seriously. Since June 2025, we fully guarantee that all HATSIM products are 100% plant-based. This incident has helped us tighten our ingredient sourcing and labeling process. We take full responsibility for not identifying the misleading label earlier and have since corrected the issue. — Nhi Nguyen Founder, HATSIM