Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the eggplant and Korean chicken—two dishes that our kitchen team is especially proud of. Knowing that the flavors of our food stood out to you means a lot to us at Reverie Vegan Restaurant and Cocktail Bar. We sincerely apologize for the service experience you described. As a vegan restaurant, our goal is to provide not only delicious plant-based food but also attentive and thoughtful hospitality. We regret that the delay in communicating the unavailable ribs and the inattentiveness of service took away from your visit. Please know this is not the standard we strive for, and we’ll be using your feedback to ensure improvements moving forward. We hope you’ll give us another opportunity to welcome you back and provide the kind of dining experience—both in food and service—that you deserve. If you’d like to explore more vegan dining in New York City, we also invite you to visit our sister restaurants: Anixi, Beyond Sushi, Coletta, Le Basque, Sentir, and Willow Vegan Bistro. Each offers its own unique plant-based menu we think you’ll enjoy. — Reverie Team City Roots Hospitality | Reverie – Vegan Restaurant and Cocktail Bar in Brooklyn