If there was one specific thing I thought you could have changed/sorted, I would have mentioned it. Unfortunately, there were so many things that I did not feel there was much/anything you would have been able to do. It's a more than fair review - I have not been overly critical and all my points reflect my experience. Please note that my previous review last year was very positive, as that reflected the experience I had at that time. No, it doesn't say your milkshakes are made with ice cream on your menu, but that is what a milkshake is, so was what I was expecting when I ordered. "Chocolate milk" would have been a more accurate description of what I was served. I am not unreasonable and am fully aware that things will heat up faster during warm temperatures and was aware that it was a very hot day, however when it was served to me, it was already room temperature, which was why I wrote what I did. I have only left one review on this one account. I find this a very unprofessional response. I understand it can be hard to read criticism of your work, but you could have taken this as feedback to improve. There is no need for the tone you have taken in this response. I notice you have not replied to my points raised about the stale bread, lacking filling, and lacking flavour.