We are truly sorry for what happened during your visit. There was a human error in service, and although it should never have occurred, we appreciate that you pointed it out. We’ve since taken steps to ensure this doesn’t happen again, strengthening our ingredient labeling and verification processes — especially for vegan and allergen-sensitive options. 🧀 Our vegan cheese is intentionally chosen because it melts and looks very similar to traditional mozzarella, which often surprises guests in a positive way. Unfortunately, in your case, it led to a serious misunderstanding, and we sincerely apologize. We work hard every day to provide both quality food and thoughtful service, and we take your feedback seriously. We’d love the opportunity to offer you a better experience if you ever choose to return