you visited us during a heatwave, temperatures exceeded 30 degrees!! our bread is fresh everyday, and as for the salad this is kept refrigerated at all times, perhaps it was warm because you were sat in the extreme heat?! again the rocky road is refrigerated before it is put on display and yes in the heat it probably was more melty than usual, what i don't understand is that you didn't care to mention any of this during your visit so that we could rectify the problem, instead at the first opportunity you've come on here to give us a bad review! if you had complained i would have been more than happy to replace your food with something else or given you a full refund