We're sorry to hear about this experience, but we want to clarify a few important details. Our team did everything they could to assist your spouse at the time of pickup. Unfortunately, they were unable to provide an order confirmation, receipt, or order number—only an image of the Instacart logo on a device. Without any record of an order or a way to verify payment, we were unable to fulfill the request. Your spouse insisted this was an Instacart order and we do not currently partner with Instacart, and any challenges with orders placed through third-party platforms need to be verified with them directly. Our staff kindly explained this and encouraged follow-up with the app in question. We understand this was frustrating, but calling our team members “drones” is disrespectful and unfair—they did their best to assist within policy. If you'd like to resolve this properly, please reach out directly with proof of the order, and we’ll be glad to help however we can. Our email address is listed on our website.