Dear zsanett0820, First of all, we are truly sorry that your experience did not meet your expectations. Our goal is to provide the best service to our guests and ensure they leave with great memories. We sincerely apologize for the mix-up with your order. You specifically requested a vegan dessert, and it was our mistake to recommend something unsuitable. We will address this issue with our team to prevent such misunderstandings in the future. Additionally, we take hygiene very seriously, and we will immediately review the concerns you mentioned regarding our service process. As for the music, our intention was to create a unique atmosphere reflecting the spirit of the place, but we regret to hear that it was not enjoyable for you. Your feedback is valuable, and we will certainly take it into consideration. If you would be willing to give us another chance, we would love the opportunity to make things right and provide you with a much better experience. Thank you for your feedback, and we hope to welcome you back for a truly satisfying visit. Best regards,