Dear Gracie, Thank you for your reply and for sharing your perspective. We sincerely apologize if there was any misunderstanding during your visit. Our intention was never to upset or mislead, and we deeply regret that you felt this way. We truly value your feedback and take it seriously. While we strive to provide consistency and quality in every dish, it’s clear we missed the mark on this occasion. Regardless of what happened, we want to make things right for you. We’d love to invite you back to enjoy the grilled toastie—or any other dish of your choice—on us. We hope you’ll give us another chance to provide you with the experience you deserve. Thank you again for bringing this to our attention, and we genuinely hope to welcome you back soon. Warm regards, Blessings Family