Dear Gracie, Thank you for taking the time to share your feedback. We’re glad you enjoyed your first visit and found our café to be a nice spot, and we’re truly sorry to hear about your disappointment during your visit today. Your comments about the grilled toastie and salad are important to us, and we’ll review our preparation process to ensure the quality and consistency of our dishes meet expectations every time. Since we already connected when you were here today, we actually noticed the dish was not to your liking and asked if you’d like a replacement, but you kindly mentioned that everything was fine and no need to replace. We completely understand that these things happen, and we’d still love the opportunity to make it right. We’d also like to reassure you that we use only the highest quality olive oil in our dishes, as we strive to provide the best ingredients for our guests. We’d be happy to invite you back to try the grilled toastie—or any other dish of your choice—on us. Thank you for giving us the chance to improve, and we hope to welcome you again soon. Warm regards, Blessings Family