Thank you for your feedback. We're sorry to hear that you were disappointed with our pretzel. We strive to maintain the highest quality of our baked goods, and it seems we didn't meet our usual standard on that day. We'll look into this to ensure our pretzels are always fresh and flavorful. As a bakery, our focus is on offering a wide variety of breads, rolls, and other baked goods, and our product descriptions reflect this specialization. We're glad you appreciated the clear labeling of our vegan products. Our staff is specially trained to ensure our vegan customers have a good selection and are well-informed. If you have any other requests or preferences on your next visit, please let us know. We always welcome feedback and aim to continuously improve our service.