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Hi James, In response to your comment, and as we explained to you in the cafe and on Facebook , it was unfortunate that you happened to arrive immediately after 4 other groups of people. As you know, all meals are prepared individually to order and hence the delay of 35 minutes. Regarding our professionalism, the staff had informed you of a slight delay with the food but you were happy to check your emails and had assured us multiple times that you were happy to wait. We also insisted your lunch and drink were complementary. I'm surprised it took you until your third visit last week to review us but I trust you were satisfied on those occasions with the overall experience. Once again, we apologise for the delay. The cafe is on the 205 and 221 bus routes.