Thank you for taking the time to offer your feedback, it was lovely to meet you and your mum and I'm pleased to hear that you enjoyed your afternoon tea despite the long journey you had to get to us. We pride ourselves in providing healthy organic plant based food and consider our prices to be below average for the quality premium and organic ingredients that we use. We make every component of the afternoon tea in house, including the bread for the sandwiches, and each afternoon tea takes several days to prepare. We feel the price reflects the many hours that go in to making each afternoon tea a special organic, plant based and refined sugar free treat and our customers often comment that they expected to pay much more for an afternoon tea of our standard. I'm sorry that you found our menus misleading. Our food menus have the word 'vegan' on the top as all our food is indeed vegan, so I'm unsure how that is misleading. We do not promote ourselves as a vegan establishment or even as vegetarian, preferring instead to state that we specialise in creating healthy organic food, which happens to be plant based. We offer cow's milk in drinks due to customer demand. Most of our regular customers are not vegan or even vegetarian, and many have requested that we serve this as an addition to the various plant based milks that we also provide (soya, almond, coconut and oat milk). Regardless of what milk our customers prefer in their coffee, our food will always be vegan, and our menus will continue to state that so that people can choose dishes with confidence. It would've been good to have had this discussion with you when we were chatting after your meal so that I could've cleared up any confusion on the day. Thank you again for taking the time to offer your feedback.