Report a review comment
Dear TurnipForPlants, As the owner of Stone Hound Brewing Company, I am deeply disheartened to read about your negative experience. First and foremost, I sincerely apologize for any discomfort or inconvenience you encountered during or after your visit. I want to personally address your concerns regarding our shift in menu offerings. Both the new menu and our vegan menu were made available on our website days before we launched it and have been ever since. An Instagram Story labeled "Food Menu" has been pinned to the top of our Instagram profile since March 20th which was day we reopened our kitchen with the new offerings. I feel it is also worth noting that the disclaimer you mentioned on the vegan menu, both on our website and the physical menu available in the taproom, has always read in full as follows: "*All items are 100% Plant-Based but we are not a fully Vegan kitchen. We strive to avoid any cross-contamination, however, cooking surfaces are shared." As someone who follows a vegan diet myself, I understand the importance of clear communication and adherence to dietary preferences. I am genuinely sorry if our communication fell short of your expectations, particularly on our social media platforms. Please know that we are actively working to update external channels such as Happy Cow to accurately reflect our current menu offerings. Your feedback is invaluable to me, and I assure you that we are taking immediate steps to prevent similar incidents in the future. We are committed to providing a safe and enjoyable dining experience for all our guests, regardless of their dietary preferences. Once again, I apologize for any distress caused, and I hope you will consider giving us another chance. Please feel free to reach out to me directly if you would like to discuss your experience further. Sincerely, Brent Faber Owner & Founder, Stone Hound Brewing Company