Hi Benny Wah, I'm Vu, co-founder and also the main- chef of Thong Dong Vegan Sapa. First of all, we're so sorry for your experiences in our place that did not meet your expectations. We know so many things we need to improve. As a young team, it's been really hard to build a vegan business in Vietnam especially since we're the first vegan restaurant in Sapa. For your review, I hope I can be there to talk to you, so here is something that I hope that help in more detail. - Should have more various foods to choose from: Our kitchen is tiny; ingredients are local, limited, and fresh every day; moreover, our customers are vastly different with totally different flavors and allergies. This menu is the result of more than one year of working and improving. Unfortunately, we didn't have the kind of food that you were looking for. - About the "dirty cup", I'm so sorry to confirm that it's misunderstood. As we serve free tea as a welcome drink, you see in the cup it is tea stain. We clean the cup very carefully every time with hot water and dishwashing liquid. It's inevitably the result of used cups as time passes. - Workers should be more understand English: 80% of our team are local and so young with no experience of working before. We have put in so much patience on not only training but also encouraging them to learn and to believe they can confidently communicate with foreigners. We don't have the opportunity to study in a good school, then learning by ourselves is hard and takes time though. Thank you again for your understanding. We'll keep going and hope to welcome you back one day soon.