Report a review comment

user picture
ChayThanhTâm

Thanks for your response. To sum up, you had three main issues when you visited us: 1. very small soup bowls 2. price for Bánh Xèo 3. waitstuff treatment. Please let me comment on your issues. 1. issue: Starting from your description, I guess you ate the "Mì Quảng" soup (thick yellow or white noodles). Indeed, we serve this dish intentionally with less water compared to other noodle soups (Pho, Bun, Mien). Guests sometimes complain that it has to less soup water and we always provide more for free if they want. But the dish itself will always be served with less water. 2. Issue: Here is a real misconception. Our normal "Bánh Xèo" (yellow one) costs 3.000 VND per piece. We serve them together with ricepaper for 1.500 VND per piece. But lately, we also sell 12 "Bánh xèo vỏ" (white without any ingredients) pieces for 10.000 VND. We do not charge foreigners differently. About your 3. Issue: As we are just a "local restaurant" (quán ăn bình dân) the quality of services are also lower compared to "restaurant" standards. It dosen't mean that we will offer bad quality service. It means rather that we don't give guests an "extra" plate for eating. Vietnamese typically roll Bánh Xèo in their hands. If you happened to see other customers with "extra" plates, then it either means they asked the staff explicit for a plate or they ordered a second time. Therefore, they will get additional plates. We always try our best to satisfy our customers and provide our guests with all things if they wish to. But this only works if you communicate with us. I hope that I could resolve some of your issues. If there are more questions or complains, please let me know. Best wishes Chay Thanh Tâm


Why are you reporting this review comment?