We are so sorry you did not enjoy your experience. Please revisit as my personal guest. We are very sad you did not enjoy the food, Perhaps there was a misunderstanding as our Shepherdess Pie was not what you were expecting, as so many others have been so positive, As to your other comments, we have been open for 28 years and yes, it is a basement entered by 12 broad safety steps, in a building which was constructed in about 1840 and qualifies as a listed building so alterations are extremely limited. We close at Christmas for two weeks 1. So that everyone can enjoy Christmas with their Family and 2. So that we can re-decorate from top to bottom. We have a professional cleaning firm who arrive every night to clean even though it is late at night, they give their time willingly, So I do not really understand your twice repeated comment, and would welcome the chance to meet you and show you our procedures which are logged as required by law.