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Dear Izzy234, Greetings from Seashells Healthy Living! I have carefully read your below review and comments and I was most concerned to hear of these unfortunate incidents and that we have not managed to meet your expectations. Customer care is amongst our highest priorities, and both my team and personally myself, always try to go above and beyond to provide personalized attention to our guests, and therefore any comments are very welcomed and will enable us to improve further. We pride ourselves on a prompt and efficient service in our restaurant and I do sincerely hope you will accept that your experience is certainly not reflective of our usual standards, and I do sincerely hope you will not judge us solely on the basis of this particular experience. You have my assurances that I will personally investigate these unfortunate incidents and all other concerns raised in your review, discuss them further with my team and take the necessary corrective measures so to prevent any reoccurrences in the future and any other customers being similarly inconvenienced.  Assured, we do value all guest comments and I have reviewed the issues raised with our Food and Beverage Manager.  I am grateful for your comments as such information enables us to continually monitor and improve the service we are offering.  As tastes vary, we have to try and gauge which types of meals will be popular on any given occasion/times of year. We do pride ourselves on being able to accommodate our guests’ requirements. I am sorry we did not meet your expectations on this occasion. Once again let me sincerely apologise for the inconvenience you had! Seashells team