Dear Ascoles, Thank you for your review and for highlighting the aspects you liked about Naspolya Nassolda. We are glad you appreciated our unique interior, crockery, and enjoyed our cakes and coffee, especially the Chai one. We are deeply sorry to hear about your experience with our service. Unfortunately, that day was the last day for one of our team members, which might have affected the atmosphere. However, we usually pride ourselves on our hospitality and creating a warm and welcoming environment for our guests. We will certainly use your feedback to ensure we improve on this aspect. We hope that despite this, you will give us another chance to provide you with the service we strive for. Looking forward to serving you again soon! Best regards, The Naspolya Nassolda Team