@Kate, Thank you for taking the time to give us your feedback as that helps us improve our operations and customer service. We are sorry to hear that you and your sister didn't have a great experience while dining with us. Our hot chicken uses the Atlas Monroe patty, so we are sorry to hear you didn’t enjoy as it is a customer favorite. If you are comfortable, please email us at Nashville@eatcopperbranch.us with additional details on the service experience you mentioned and my General Manager Joseph will use that information to help improve our operations with our staff. Again apologize for the experience you had, and hope you give us another chance. Regards, Copper Branch