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Nancy Cadet
I always check customer reviews before reserving a hotel room, trying a new restaurant, etc, and then have to discount the negative evaluations , ie. too pricey, too starchy or bland , got a rash that might be bites from bedbugs, and so on. Obviously, when you're dealing with the general public, you're encountering pre-conceived ideas (ie. prices at 1970s level, phobias & fears)and have to sort through the noise.