Dear Stacy, First of all - Thank you so much for your feedback and thank you for coming to Trilogy. My name is Leila - I am the owner of Trilogy. I wanted to first of all offer my apologies and second of all let you know why you might have had the experience you had. I can understand your frustration about the long wait for the food and the cleanliness of the restaurant. The day you came - we were incredibly understaffed. We usually run with 4 or 5 employees - and that day we only had two. On top of that we had one of our busiest lunches we have ever had !! With just two members of staff - who were doing their best to take orders, make food, buss tables, wash dishes and keep all the customers happy - you can see why things such as cleanliness got missed. This has never been an issue for us when we have our usual amount of staff. The long wait was also due to not enough staff. Our Chef and Operations Manager - Scott - the person you were referring to in your review - was indeed having to do 'everything!' Cook, clean, takes orders etc. This definitely meant that people had to wait longer than usual for their meals. On a usual day - when we are fully staffed - this would certainly not have been the case! I am sorry that you did not entirely enjoy your food - I would absolutely LOVE to invite you back for a lunch on us - anytime you like. To apologize for your negative experience and to show you how we usually run the place :-) Blessings, Leila, Trilogy Sanctuary.