Elen, thanks for your explanation. The manager called the police himself and didn’t allow me to walk out. I sat down and said “call them then. I would also like to speak with them” and someone did arrive claiming to be police. I might have taken a picture and posted it on my social media. I can absolutely pull up evidence if needed. I was made to pay half the bill in the end as the manager didn’t accept that I pay nothing and could pull up my credit card statement if I was allowed to pay with card, but I remember the manager refused and only accepted cash. Anyways, gaslighting as part of your apology kind of makes the apology invalid, no? Plus, there are other reviews claiming similar experiences. Is it just my person experience, or the experience of several? I understand there are two sides of the story, but arguing about allergies and food isn’t something I would lie about, as I have nothing to gain. It’s the same as someone being raped. Sure less than .01% people may lie, but it’s such a hassle, traumatic, embarrassing… I mean our energy is better used in elevating our movement; not putting down the few places that don’t serve us. I’m glad the guy was fired, and it’s not that the staff must be vegan, but they do have to be kind. Laughing at vegans at a vegan establishment is unacceptable. I’m not upset because the staff is not vegan; I’m upset because they verbally and emotionally abuse their customers. Also, I’m my country, if you serve me something I directly say I’m allergic to, not only could I sue for medical damages, but the business would close and the staff would be tried for attempted murder, as I mentioned it clearly and there was a whole discussion about it. I think a bad review and a monetary loss is just the least that can be done. It took you a year to respond because you were embarrassed, and I empathise with that. Still, your silence was loud in that time and did quite some damage. Thank you for reaching out now though.